Your purchase completed but we're unable to extend your account due to a network issue.
Created by: Matt Krueger
Modified on: Thu, 27 Aug, 2020 at 10:59 AM
This happens if you purchase UDisc Pro, but your network connection dies, or is blocking the connection to UDisc.
To troubleshoot, make sure you have an active network connection and reboot your phone (or simply kill and restart the app).
If that doesn't work, make sure you are actually logged in to your UDisc Pro account. Open UDisc, go to the "Profile" tab. If you see a Log In button on top, that means you need to log in - do that and the issue should resolve.
If that still doesn't work and you're using Android, please make sure you're not using an ad blocking app that might be blocking the connection between your phone and UDisc's servers. Read this article for more information about Android ad blockers: https://udisc.freshdesk.com/solution/articles/14000084796-android-red-error-banner-while-syncing-your-pro-account
If it's still happening, submit a support ticket using the "Help / FAQ" button in UDisc's "More" tab and we'll be happy to help you out.
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