Troubleshooting

Does UDisc crash? Did you buy UDisc Cloud but your account isn't reflecting it? This is the place to start when you have an issue with UDisc.

Android - can't get past app introduction / can't make account
If you get an error message when you're creating an account like "no profile selected" open the Settings app and tap "Clear Data" f...
Tue, 11 Dec, 2018 at 8:28 PM
Android - Red "Error" banner while syncing your Pro Account
If you're seeing a red "error" banner while syncing your Pro account, you are using a very old version of UDisc - it's time to update to...
Tue, 11 Dec, 2018 at 8:28 PM
Your purchase completed but we're unable to extend your account due to a network issue.
This happens if you purchase UDisc Pro, but your network connection dies, or is blocking the connection to UDisc. To troubleshoot, make sure you have an...
Tue, 11 Dec, 2018 at 8:28 PM
Huawei Android Phones - maps won't load / UDisc crashes
Mid-May 2018 Huawei phones started crashing (for all apps, not just UDisc) when using Google Maps. Google has since updated the "Play Services" ap...
Tue, 11 Dec, 2018 at 8:29 PM
iPhone: Unable to Purchase. Error. Please contact support
If you're trying to buy a year of UDisc Pro and you get this error message, read on for the fix! This can happen if you disable UDisc from usin...
Tue, 11 Dec, 2018 at 8:34 PM
iPhone: Not authorized to make purchase
While attempted to renew your UDisc Pro account you may receive this error message: If you receive this message, it's possible you're using iO...
Tue, 11 Dec, 2018 at 8:43 PM